Shipping policy

Returns and Exchanges: Apparel, drinkware, gear, and accessories

If you receive a damaged item, please get in touch with customer service immediately at 

sales@wicksandpawscandleco.com

If you're unhappy for any reason with your purchase of any apparel, drinkware, gear, or accessories, we'll gladly accept returns or exchanges within 30 days of purchase. 

  • Unfortunately, if 30 days have gone by since your purchase, we can't offer you a refund or exchange.
  • Returns will be refunded to the original payment method or store credit.
  • Your item must be returned unworn, unwashed, or undamaged with all original tags attached to be eligible for a return or exchange. 
  • Please send all returns or exchanges to:

Wicks+Paws Candle CO

Attn: Returns Processing

302 West Parkland Drive

Baton Rouge, LA, 70806


Return/Exchange Shipping

If you received the wrong item, or your item arrived with a defect or damage, please email us at sales@wicksandpawscandleco.com to receive a free return shipping label. 

 

For Exchanges, we ask that you include the packing slip or order number, as well as what size/color/style you'd like in exchange. Once we receive your item, we will process a new order to ship out to you. Remember that inventory is limited, and we cannot put an item on hold for you. So, you may be contacted to choose an alternative if the option you want is no longer available (once we receive your original).


Shipping costs are non-refundable. If you receive a refund, your initial shipping cost will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Returns and Exchanges: Candles and Wax Melts.

If there is physical damage to the item or the packaging, candles, and wax melts can be exchanged for the same product (or a similar one of equal or lesser value) at no cost to you. Please contact our customer service directly at sales@wicksandpawscandleco.com for a replacement.  

We stand behind our 100% customer satisfaction guarantee. If you are unhappy with your candle for any reason, please email us to discuss alternative scent options.

Additional non-returnable items:




Gifts
Gift Exchanges: Items received as gifts can be exchanged per the above exchange policy and procedures. 

Gift Returns: If the item were marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will either send a refund to the gift giver or provide the gift recipient with store credit. 


What do you ship?
Except for our digital gift cards, which are delivered automatically to the email dress provided during checkout, all tangible items are suitable for shipping domestically and internationally. All orders are safely packed to minimize the risk of damage and tampering during shipment.

When do you ship?
All orders are processed and shipped upon payment for each order. We strive to have all orders shipped within 24-36 business hours of receiving payment. However, please allow up to 4 business days for processing. During promotional periods and holidays, shipments may be delayed by an additional 24-36 hours.

Since creating the shipping label, all packages are brought to the post office within at least three days.

We only ship candles Monday - Wednesday to prevent melting during hot summer months due to packages possibly sitting in the warehouses over the weekend.

Where do you ship to?
We currently ship to all U.S States.


How do you ship?

Wicks+Paws Candle Co uses top-rated carriers for their domestic economy and priority shipments, including FedEx, USPS, and UPS. Transitions' shipping times vary on the shipping destination, selected shipping rate, and package weight.  

Generally, our economy shipments (to include Free Shipping offers) are handled by USPS (for packages under 1lb) and FEDEX Smartpost (for parcels over 1lb). FedEx initially transits FedEx Smartpost packages, then handed to USPS for final delivery. FedEx Smartpost CAN ship to PO boxes but is not ideal for HI, AK, and APO/FPO, so we suggest USPS Priority.